Return & Exchange
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At Imperial Bamboo, we work hard to provide you with a hassle-free experience. Our friendly, helpful, and professional staff are always ready to assist you. Whatever the issue, we go the extra mile to resolve it.
We proudly offer exceptional products that our customers love. We back our products with a one-year guarantee against factory defects. We’re confident our products will meet your expectations, and if they don’t, we’re here to help.
WE APPOLOGISE BUT OUR COMPANY POLICY IS NO REFUND ONLY EXCHANGE.
To start our easy exchange process, just contact us via phone or email within 14 days of your purchase. We know transitions can be challenging, so we designed our process to be as straightforward as possible. Please note that we honor only one exchange per household, delivery address, or customer.
It is our priority to provide our customers with the best possible shopping experience, and we take great care to ensure the quality of our products. For hygiene reasons, we are unable to offer refunds for items purchased after they leave our factory/shop, but we assure you that we will work with you to provide a replacement if necessary.
Thank you for your consideration of Imperial Bamboo. We are confident that you will be satisfied with your purchase and our commitment to your satisfaction. (THIS POLICY IS ONLY FOR ONLINE SALES. FOR ANY SHOP PURCHASE, THE POLICY WILL BE SHOWN ON YOUR INVOICE).
The Customer will had to pay for Deliveries/Exchange and administration process by the company price.(as we use 3rd party of company for handle the process).
We apologise for any convincing issue, Imperial Bamboo continued to do the best to improve any future products/service and bring to the customer the best item for best night’s of sleep.
