At Imperial Bamboo, we are proud to offer exceptional products that our customers will love. We stand behind our products and are pleased to provide a one-year guarantee against any factory defects and . We are confident that our products will meet your expectations, but if for any reason they do not, we are here to assist you.

WE APPOLOGISE BUT OUR COMPANY POLICY IS NO REFUND ONLY EXCHANGE.

To begin our easy exchange process, simply contact us via phone or email within 30 days of your purchase. We understand that transitions can be difficult, so we have designed our process to be as straightforward as possible. Please note that we can only honor one exchange per household, delivery address, or customer.

It is our priority to provide our customers with the best possible shopping experience, and we take great care to ensure the quality of our products. For hygiene reasons, we are unable to offer refunds for items purchased after they leave our factory/shop, but we assure you that we will work with you to provide a replacement if necessary.

Thank you for your consideration of Imperial Bamboo. We are confident that you will be satisfied with your purchase and our commitment to your satisfaction. (THIS POLICY IS ONLY FOR ONLINE SALES. FOR ANY SHOP PURCHASE, THE POLICY WILL BE SHOWN ON YOUR INVOICE).

The Customer will had to pay for Deliveries/Exchange and administration process by the company price.(as we use 3rd party of company for handle the process).

We apologise for any convincing issue,Imperial Bamboo continued to do the best to improve any future products/service and bring to the customer the best item for best night’s of sleep.